Terms and Conditions

Please read these Terms carefully before using MANQR.

1. Scope and parties

These Terms govern the contractual relationship between Frederick Hörner, c/o Online-Impressum #10122, Europaring 90, 53757 Sankt Augustin, Germany, trading as MANQR (the “Provider”, “we”) and you as the user (the “User”, “you”) of the MANQR app and the website manqr.me.

They apply to consumers and to businesses alike, except where a clause expressly distinguishes between the two.

2. What the app does

We provide the MANQR app, which lets you create, edit and store 3D nail designs on your device and in your account.

Finished designs can be exported as:

• a PNG image of a single nail or of a whole hand. On the free version these exports carry a visible MANQR watermark; with an active MANQR Pro subscription it is not applied.
• an animated GIF of a single nail or of a whole hand. This format requires an active MANQR Pro subscription and is not available on the free version.

Exported files can then be passed to other apps using your device’s own share function. The app shows you which formats are open to you, and whether a watermark will be applied, before each export.

There is no public design gallery, no community feed and no social sharing inside the app. Your designs are visible to you only.

You cannot import your own image or 3D files as a design into the app. The AI designer, described in the following paragraph, does not change that — it works from text, not from a file you supply.

The app is distributed for iOS and Android. Please refer to the respective app store listing for current system requirements.

AI designer. The app can generate a design proposal from the text you type. It is text-only and does not accept photos; the result is machine-generated, is marked as such, and may be wrong or differ from what you expected; it is not professional advice. How your input is processed is set out in the Privacy Policy.

3. Account

3.1 Registration

Guest mode. You can use the core of the app — the nail and hand editors, your local design library, export, the AR try-on and the onboarding tour — without registering. Your guest name, avatar and designs are then stored only on your device and are lost if you delete the app. If you sign in later, they are moved into your account.

An account is required only for the AI designer, cloud backup and synchronisation, purchases, subscriptions and AI credits, the referral programme, and your profile. Sign-in is exclusively through Sign in with Apple or Sign in with Google; we issue no separate password and store none. You must provide accurate information.

3.2 Your account

Your account is personal and non-transferable. Please protect the Apple or Google account you sign in with against unauthorised access.

3.3 Minors

The app may be used by minors. Two limits apply:

• Paid subscriptions. Minors need the consent of a parent or guardian to enter into a paid subscription. Payment runs through the app store’s own systems, which provide parental controls for this purpose.
• Data protection. Where our processing relies on consent, Article 8 GDPR requires the consent of a parent or guardian below the age set by your country of residence — between 13 and 16 depending on the Member State. Where we cannot obtain that consent, we do not carry out the processing concerned.

4. Prices, payment and cancellation

4.1 Free tier

The core functionality is free of charge. A paid subscription (“MANQR Pro”) unlocks additional content and features.

In the free basic version you can create up to 5 nail designs and 5 hand designs. Once that number is reached, no further design of the same kind can be created until you delete one or take out a subscription; designs you already have remain and stay usable. With MANQR Pro the limit does not apply.

The free basic version is financed by advertising and therefore shows ads. How they are delivered, and what choice you have about it, is set out in the Privacy Policy. With an active MANQR Pro subscription no advertising is shown.

4.2 Who you contract with for purchases

Subscriptions and in-app purchases are concluded with the operator of the app store, not with us. Apple and Google act as the seller towards you and handle billing, invoicing and VAT. Current prices and terms are shown in the respective app store before you buy.

4.3 Cancellation

You can cancel at any time in your app store account settings, with effect from the end of the current billing period:

• Manage Apple subscriptions
• Manage Google Play subscriptions

Deleting the app does not cancel a subscription.

4.4 AI credits

The AI designer is billed in credits. One credit covers generating a design, including the automatic checks that belong to it. Every further revision or message you ask for in the same session costs one credit of its own; the app shows you what a step costs before you spend it.

There are two kinds of credit, and different rules apply to them.

Subscription credits. Every paid subscription — whether billed weekly, monthly or annually — credits you with 8 credits per week. Only what still fits below the ceiling of 24 subscription credits is credited: if your balance is already at that number, the top-up for that week does not happen. Unused subscription credits stay with you up to that ceiling; beyond it they do not accumulate. When your subscription ends you receive no further subscription credits; those already credited remain yours until you have used them or you delete your account.

Purchased credit packs. Credits you acquire as a one-off purchase (clause 5.4) do not expire. They are subject neither to the ceiling above nor to the end of a subscription and remain fully available to you in the free basic version as well, until you have used them or you delete your account. Otherwise the statutory limitation periods apply.

Credits earned by watching ads. You may voluntarily watch a rewarded ad to earn additional credits; the app shows you how many before you start. Credits earned this way are booked like a purchased credit pack: they do not expire with a subscription period and are not part of the weekly subscription allowance or its 24-credit ceiling. We may limit how many credits can be earned this way per day, and a grant always depends on confirmation from the advertising network, so we do not guarantee that a rewarded ad is available. Like every other credit, they have no cash value, are not transferable and cannot be exchanged back into money.

When you use the AI designer, your subscription credits are always used first and your purchased credits — including any earned by watching ads — only afterwards — so that a purchased credit cannot be devalued by the ceiling on subscription credits.

Credits are not a means of payment: they are not transferable, not payable out and cannot be exchanged back into money. Your statutory rights, in particular your rights in respect of defects and your right of withdrawal under clause 5, remain unaffected.

4.5 Referral programme

The app gives you a personal referral link. If a person who did not previously have an account with us redeems that link and then creates their first design, the referral counts — but no earlier than 48 hours afterwards. For every 3 referrals counting in this way we credit you with 7 days of MANQR Pro. Each account can obtain this reward at most 1 time(s).

Referrals to yourself do not count, and neither does a redemption that turns out to be abusive; each person can redeem a referral link exactly once. A shared internet connection on its own is not a rejection — we review such a case rather than refusing it automatically. The reward is granted solely as time of use: it is not transferable, not payable out and is not refunded in money. The referral programme is a free additional benefit and not part of the paid service; clause 11 therefore does not apply to it. We may change or end it with effect for the future, and days already credited are unaffected.

If you consider a referral to have been rejected wrongly, write to us at support@manqr.app and we will look at it again.

5. Right of withdrawal

5.1 Purchases made through an app store

Because Apple and Google are your contractual counterparty for purchases (clause 4.2), your statutory right of withdrawal and any refund are exercised against them, under their terms:

• Request a refund from Apple
• Request a refund from Google Play

We have no access to those payments and cannot issue refunds for them. If a store declines a refund you believe you are entitled to, contact us at support@manqr.app and we will help you pursue it.

5.2 Contracts concluded directly with us

Should you ever conclude a contract for digital content directly with us, you have a statutory right of withdrawal of 14 days without giving reasons. That right expires early only if you have expressly consented to us beginning performance before the withdrawal period ends and have acknowledged that you thereby lose the right of withdrawal — the conditions in § 356 (5) BGB and Article 16(m) of Directive 2011/83/EU.

5.3 Your statutory rights

Nothing in this clause limits any mandatory consumer right you have under the law of your country of residence.

5.4 Credit packs

A credit pack is digital content supplied immediately. Like every other in-app purchase it is sold by the operator of the app store (clause 4.2), so a withdrawal or refund is dealt with under clause 5.1.

Before the store’s purchase sheet opens we expressly ask for your consent that performance begins at once, and for your acknowledgement of what that means for a right of withdrawal in respect of digital content supplied immediately (§ 356 (5) BGB, Article 16(m) of Directive 2011/83/EU). Without that consent we do not start the purchase.

6. Rights in content

6.1 Your designs

All rights in the designs you create remain with you. We store them on our servers solely for backup and for synchronisation between your own devices. For that purpose alone you grant us a simple, purpose-limited right of storage and technical reproduction. They are not shown to third parties, and we do not use your designs for advertising. We use them to train our own models only if you have switched on the corresponding setting in the app — the Privacy Policy explains that in detail. The same applies to a design produced with the AI designer; we do not, however, warrant that it is unique or that no similar design exists.

6.2 Export and sharing

You may export your designs as described in clause 2 and share them yourself. What you do with an exported file outside the app is your responsibility.

6.3 Our content

The app’s own content — patterns, charms, 3D models, artwork, logos and text — belongs to us or to our licensors and is protected by copyright. Your subscription grants you a licence to use it within the app, not ownership of it.

7. Your obligations

You agree not to:

• use the app for unlawful purposes;
• upload or store content that infringes third-party rights;
• introduce malicious code;
• reverse engineer, decompile or modify the app, except where the law expressly permits it;
• access the app through automated systems in a way that impairs its operation.

8. Reporting illegal content

If you believe content stored through our service is illegal, notify us at support@manqr.app with enough detail to locate and assess it: what the content is, where it is, and why you consider it unlawful. We handle such notices in accordance with Article 16 of Regulation (EU) 2022/2065 (Digital Services Act) and will inform you of our decision and of the redress available to you.

Where we remove content or restrict an account, we give the affected user a statement of reasons in accordance with Article 17 of that Regulation, unless the law prevents us from doing so.

Point of contact. For direct electronic communication with authorities, users and trusted flaggers under Article 22 of that Regulation, support@manqr.app is the point of contact under Articles 11 and 12. We handle communications in German and English.

9. Availability and conformity

We aim to keep the app available continuously but cannot guarantee uninterrupted availability. Maintenance, faults and circumstances outside our control may cause interruptions.

For consumers, the statutory rules on digital products apply in full (§§ 327 ff. BGB, implementing Directive (EU) 2019/770). In particular we owe you a product that conforms to the contract and the updates necessary to maintain conformity for as long as you may reasonably expect them. Your statutory remedies for lack of conformity are unaffected by these Terms, and nothing here requires you to notify defects within a fixed period as a condition of those remedies.

10. Suspension and termination

We may suspend or terminate an account where you materially breach these Terms, use the app unlawfully, or misuse it in a way that harms the service or other users. Except where immediate action is necessary, we will warn you first and give you an opportunity to respond. We will tell you the reason.

You may delete your account at any time in the app. Deleting your account deletes your designs from our servers; see the Privacy Policy for detail.

11. Changes to these Terms and to the service

Changes needed to keep the app in conformity with the contract — in particular bug fixes and security updates — are made on an ongoing basis and are not covered by this clause.

Any change beyond that, whether to these Terms or to the scope of the service, is made only for one of the following valid reasons (§ 327r BGB):

• a change in the law, in binding case law, or an order by a public authority or court that requires us to adapt;
• a change in Apple’s or Google’s binding requirements for apps in their stores, or a change to a technical interface the app depends on;
• closing a security vulnerability, or a technical development without which the service cannot be operated securely or at reasonable cost;
• the withdrawal of a service by a provider we rely on, through no fault of ours;
• the addition of further features or content, provided no existing feature is restricted or removed.

Such a change involves no additional cost to you. We will notify you at least 30 days before it takes effect, in clear and comprehensible form on a durable medium, describing what changes and from when. Your silence is not agreement.

If a change adversely affects your access to the app or its usability to more than a minor extent, you may terminate the contract free of charge within 30 days of receiving the notice or of the change taking effect, whichever is later. This right does not apply if we enable you to keep using the app unchanged, without the change and at no additional cost. Where Apple or Google is your counterparty for a purchase under clause 4.2, we will support you in seeking a pro-rata refund. Purchased credit packs remain available to you under clause 4.4 even after termination.

Changes purely to your benefit, and changes we are legally required to make at short notice, may take effect without the 30-day period.

12. Governing law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country in which you are habitually resident (Article 6(2) of Regulation (EC) No 593/2008, “Rome I”). Whatever these Terms say, you keep the consumer rights your own country gives you.

As a consumer you may bring proceedings against us in the courts of your country of residence, and we may sue you only there (Articles 17 to 19 of Regulation (EU) No 1215/2012). If you are a merchant, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction is our place of business.

13. Severability

If any provision of these Terms is or becomes invalid, the validity of the remaining provisions is unaffected.